dLibrary Japan - Privacy


Privacy (US Residents)

Effective January 3, 2018


NHK Cosmomedia America, Inc. (“NCMA”, “us”, “we”, or “our”) operates the “ dLibrary Japan”, a subscription Video-On-Demand Services (the “Services”). This Privacy Policy (the “Policy”) describes our policies regarding the collection, including personally identifiable information (“Personal Information”), by us in connection with your use of the Service.

We take your right to privacy seriously and want you to feel comfortable using our website https://dlibjapan.net/ (the “Site”) and the Services. By visiting our Site or by using the Services, you accept the practices described in this Policy. Please also refer to the site, https://dlibjapan.net/terms-of-use for the terms and conditions of using dLibrary Japan. If you do not agree with our practices described in this Policy, please DO NOT use our Services and/or interact with us at the Site.

•Modification of this Policy:

We may make changes to this Policy from time to time in response to changing legal or operational requirements. We will notify you of any such changes in accordance with the applicable law. Your continued use of the Services after any of such updates take effect will constitute acceptance of those changes. If you do not accept any updates to this Policy, you may cancel your use of the Services.

•What Information We Collect:

We may collect personal Information. Here are the types of Personal Information we gather:

◦Information you give us: We receive and store any information you enter on our website or give us in any other way, including your name, date of birth, gender, address, e-mail address, and phone number. We will store the initial date of subscription, the subscription method, and the payment method including credit card information. You can choose not to provide certain information, but then you might not be able to take advantage of certain features or Services.

◦Automatic Information: We receive and store certain types of information whenever you interact with us. We may collect certain non-personally identifiable information when you visit the Site or access the Site, such as: the type of browser you are using (e.g., Internet Explorer, Google Chrome, Edge, safari, Firefox, etc.); the type of operating system you are using, (e.g., Mac or PC); the IP address of any of your computer(s) which may be used to access the Site; certain information necessary for us to uniquely identify your computer(s) or smartphone/tablet; the domain name of your Internet service provider (e.g., Comcast, AT&T, Verizon, etc.); referring/exit pages; date/time stamp; click stream data; and pixel tags. In addition, when you visit the Site our servers automatically collect information describing your use of the Site, including content accessed by you, page/screen visits, length of time viewing a certain page or program, how the content is viewed, etc. We also use "cookies," and we obtain certain types of information when your web browser accesses the Site or advertisements and other content served by or on behalf of “dLibrary Japan” on other websites.

◦Mobile: When you download or use apps created by us or any third party vendors, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as advertising, search results, and other personalized content. Most mobile devices allow you to turn off such location services.

◦E-mail Communications: In order to provide the Services to you and help us make our e-mails more useful and interesting, we may use the Personal Information to send you e-mail newsletter, offer promotional campaign/sweepstakes, and member registration. We often receive a confirmation when you open e-mail from the Site if your computer supports such capabilities. If you do not want to receive e-mail or other mail from us, please adjust your preferences in your account settings or contact us at https://dlibjapan.net/inquiry.

◦Information From Other Sources: We might receive information about you from other sources and add it to our account information.

◦Survey Information: From time to time, dLibrary Japan may perform a certain viewer survey to improve our services. In such occasion, you may also be asked to voluntarily rate the content you view on the Site.

◦Promotional Campaigns: From time to time dLibrary Japan may run certain promotional campaigns for subscribers and/or non-subscribers on different parts of the Site. Only persons who provide us with the requested personally identifiable information will be able to participate in such campaigns. Similarly, from time to time, different parts of our website may provide activities or services which can be used only by subscribers and/or non-subscribers, as the case may be, upon provision by such persons of requested personally identifiable information.

All Personal Information we collected through the Services shall be transferred to, processed and stored by third party contractors, such as Amazon Web Services, Braintree, and Nextologies, who support us to operate the Services properly (Service Providers) who are acting on our behalf as our agents, suppliers or service providers who are subject to confidentiality requirements.

•How we use Personal Information:

NCMA uses your Personal Information to providing you with the Services you have requested from us. We use your Personal Information to administer, enhance and personalize the Services and marketing efforts, to process your registration, your orders and your payments, and to communicate with you to improve your user experience on the Site and with the Services. For example, we use information to:

◦determine your general geographic location and determine your Internet service provider to help us quickly and efficiently respond to service related inquiries and requests;

◦prevent, detect and investigate potentially prohibited or illegal activities, including fraud, and enforcing our terms (such as determining free trial eligibility);

◦analyze and understand our viewers, improve our service (including our user interface experiences) and optimize content selection, recommendation algorithms and delivery;

◦communicate with you concerning the Services (for example by email, push notifications text messaging, and notices on the Site), so that we can send you news about our Services, details about new features and content available on the Site, and special offers, promotional announcements and consumer surveys, and to assist you with operational requests such as password reset requests.

•Disclosure of Personal Information:

We disclose your information for certain purposes with third parties, as described below:

◦Family of companies: We may share your information among the NCMA family of companies as for: data processing and storage; providing you with access to the Services; providing customer support; making decisions about service improvements, content development; and for other purposes described in the “How we use your Personal Information” section of this Policy.

◦Third Party Service Providers: We use other companies, agents or contractors such as Braintree, Amazon Web Service, and Nextologies, to perform services on our behalf or to assist us with the provision of services to you. For example, we engage Service Providers to provide billing, marketing, advertising, communications, infrastructure and IT services, to personalize and optimize our service, to process credit card transactions or other payment methods, to provide customer service, to collect debts, to analyze and enhance data (including data about users' interactions with our service), and to process and administer consumer surveys. In the course of providing such services, these Service Providers may have access to your personal or other information. We do not authorize them to use or disclose your personal information except in connection with providing their services to operate our Services properly.

◦Promotional Offers: We may offer joint promotions or programs that, in order for your participation, will require us to share your information with third parties. In fulfilling these types of promotions, we may share your name and other information in connection with fulfilling the incentive. Please note that these third parties are responsible for their own privacy practices.

◦Protection: NCMA and its Service Providers may disclose and otherwise use your personal and other information where we or they reasonably believe such disclosure is needed to (a) satisfy any applicable law, regulation, legal process, or governmental request, (b) enforce applicable terms of use, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address illegal or suspected illegal activities (including payment fraud), security or technical issues, or (d) protect against harm to the rights, property or safety of NCMA, its users or the public, as required or permitted by applicable law.

•International Transfer:

We transfer Personal Information to the third party venders’ computer servers, which may be located outside of your states, provinces, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside of the United States and choose to provide information through our Site, please be advised that we transfer Personal Information to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

•How we use Non-personal information:

We may collect, use, transfer and disclose non-personal information for any purpose. Non-personal information is information that we collect that does not permit direct association with you or any other specific individual. For example, we may collect data from our subscribers or non-subscribers, including without limitation, data on geographical location, but we do so without collecting any Personal Information. We might use such information for marketing purposes. We sometimes use the non-personally identifiable information that we collect to improve the design and content of the Services and to enable us to personalize your experience in using the Site and Services. We also may use this information in the aggregate to analyze Site usage, as well as to offer you products, programs, or services. The information we collect in connection with our online communities is used to provide an interactive experience. We use this information to facilitate participation in these online communities and, from time to time, to offer you products, programs, or services.

•Cookies and Other Technologies:

We set and use cookies and other technologies (such as web beacons) for various reasons. For example, we use cookies and other technologies to make it easy to access our services by remembering you when you return, to provide and analyze services, to learn more about our users and their likely interests, and to deliver and tailor marketing or advertising. We would like you to be informed about our use of these technologies, so this notice explains the type of technologies we use, what they do and your choices regarding their use:

◦What are Cookies?

Cookies are small data files that are commonly stored on your device when you browse and use websites and online services. They are widely used to make websites work, or to work more efficiently, as well as to provide reporting information and assist with service or advertising personalization. Cookies are not the only types of technology that enable this functionality; we also use other, similar types of technologies. See below for more information and examples.

◦Why does "dLibrary Japan" use cookies?

We and our Service Providers may use the following types of cookies:

  • Essential cookies: These cookies are strictly necessary to provide our website or online service. For example, we or our Service Providers may use these cookies to authenticate and identify our members when they use our websites and applications so we can provide our service to them. They also help us to enforce our Terms of Use, prevent fraud and maintain the security of our service.
  • Performance and functionality cookies: These cookies are not essential, but help us to personalize and enhance your online experience with dLibrary Japan. For example, they help us to remember your preferences and prevent you from needing to re-enter information you previously provided (for example, during member sign up). We also use these cookies to collect information (such as popular pages, conversion rates, viewing patterns, click-through and other information) about our visitors' use of the Services so that we can enhance and personalize our website and service and conduct market research. Deletion of these types of cookies will result in limited functionality of our Services.
  • Advertising cookies: These cookies use information about your visit to this and other websites, such as the pages you visit, your use of our service or your response to ads and emails, to deliver ads that are more relevant to you. These types of ads are called "Interest-Based Advertising." Many of the advertising cookies associated with our service belong to our Service Providers.

◦How Does "dLibrary Japan" use other tracking technologies?

Web beacons (also known as clear gifs or pixel tags) often work in conjunction with cookies. We and our Service Providers may use them for similar purposes as cookies, such as to understand and enhance the use of our Services, improve Site performance, monitor visitor traffic and actions on our Site, and understand interactions with our marketing (including email and online ads on third party sites). Because web beacons often work in conjunction with cookies, in many cases, declining cookies will impair the effectiveness of web beacons.

We also use other technologies that are similar to cookies, such as browser storage and plugins (e.g., HTML5, IndexedDB, and WebSQL). Like cookies, some of these technologies may store small amounts of data on your device. We may use these and various other technologies for similar purposes as cookies, such as to enforce our terms, prevent fraud, and analyze the use of our Services. There are a number of ways to exercise choice regarding these technologies. For example, many popular browsers provide the ability to clear browser storage, commonly in the settings or preferences area; see your browser’s help function or support area to learn more. Other technologies, such as Silverlight storage, may be cleared from within the application.

•Protection of Personal Information:

The security of your Personal Information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure.

•Retention of Personal Information:

We may retain information as permitted by applicable law and regulations, including to honor your choices for our billing records purposes and to fulfill the purposes describing in the Privacy Policy.

We reserve the right, however to continue to use any anonymized statistical data which we created during your use of the service.')

•Access to Your Account:

In order to provide you with ease of access to your account and to help administer the Services, we may use technology that enables us to recognize you as the account holder and may provide you with direct access to your account without requiring you to retype any password or other user identification when you revisit the Site and use the Services.

To remove access to your dLibrary Japan account from your devices: (a) visit "My Account" on the Site and follow the instructions to deactivate your devices (note; deactivation may not occur immediately) or (b) delete your settings from your device (steps vary by device and the option may not be available on all devices). Where possible, users of public or shared devices should log out at the completion of each visit. If you sell or return a computer or dLibrary Japan ready devices, you should log out and deactivate the device before doing so. If you do not maintain the security of your password or device, or fail to log out or deactivate your device, subsequent users may be able to access your account, including your personal information.

If you share or otherwise allow others to have access to your account, they will be able to see your information (including in some cases personal information) such as your watch history, ratings, reviews and account information (including your email address or other information in the Account).


If at any time you wish to opt out of receiving promotional materials related to the Site, we will provide an unsubscribe link at the bottom of each promotional e-mail you receive. You may also contact us at https://dlibjapan.net/inquiry to request unsubscribe promotional e-mail from us. Please keep in mind that opting out of promotional e-mails will not prevent you from receiving transactional e-mail correspondence related to, without limitation, the Site or your registered account.

You should note that in some instances, certain information or services can only be provided to you if personal information is provided. If you elect not to provide such information or opt out of having your information shared, you may not be able to receive certain information.

•Collection of Information by Third-Party Sites and Sponsors:

The Site may contain links to other third party sites, such as the Facebook and Twitter, whose information practices may be different than ours. Visitors should consult the other sites' privacy policy and terms of uses as we have no control over information that is submitted to, or collected by, these third parties. We sometimes may offer content (e.g., contests, sweepstakes, or promotions) that may be sponsored by identified third parties. By virtue of these relationships, the third parties may obtain personally identifiable information that visitors voluntarily submit to participate in the Site activity.

•Children’s Privacy:

We limit the use of our Services only to persons age 18 and older, who may be able to legally enter into contracts. Except where otherwise expressly indicated we do not knowingly collect or store any personal information from children under the age of 13.

If a parent or guardian becomes aware that his or her child (who is under 13) has provided us with information without their consent, he or she should contact us immediately at https://dlibjapan.net/inquiry. We will take the necessary steps to delete such information from our files within a reasonable time.

•Notice to California Residents:

Residents of the State of California may request a list of all third parties to which our online service has disclosed certain personal information (as defined by California law) during the preceding year for those third parties’ direct marketing purposes. If you are a California resident and want such a list, please contact us at https://dlibjapan.net/inquiry.  For all requests, you must put the statement “Your California Privacy Rights” in the body of your request, as well as your name, street address, city, state, and zip code. In the body of your request, please provide enough information for us to determine if this applies to you. You need to attest to the fact that you are a California resident and provide a current California address for our response. Please note that we will not accept requests via telephone, email, or by facsimile, and we are not responsible for notices that are not labeled or sent properly, or that do not have complete information. California Business & Professions Code Section 22575(b) (as amended effective January 1, 2014) provides that California residents are entitled to know how dLibrary Japan responds to “Do Not Track” browser settings. dLibrary Japan does not currently take actions to respond to Do Not Track signals because a uniform technological standard has not yet been developed. We continue to review new technologies and may adopt a standard once one is created.

•Individual Access and Questions Concerning Our Privacy Policy:

If you have any questions about this Policy, please feel free to contact us through https://dlibjapan.net/online-inquiry.