Q. Can I get a refund for charges from Apple (Roku, Google or Amazon) if I forgot to cancel?
A. Unfortunately, refunds are not possible. Please ensure you cancel before the next payment date to avoid additional charges.
Q. My billing date is September 15th. How can I continue watching until September 30th?
A. To enjoy uninterrupted viewing until September 30th, please make the payment on your September 15th billing date. Subscribers can access the service without charge from October 1st to 31st. By paying on September 15th, you'll enjoy complimentary access from October 15th to 31st.
Q. I registered from the website. Will I be charged from October onwards if I don't cancel in September?
A. No, if you registered through the website, you will not be charged from October onwards, even if you do not cancel in September. However, for those with upcoming charges in September and continuing with payment, the period without charge will be less than one month in October. If you cancel and your anniversary date is mid-month, you will not have access to the content until September 30th, but starting from October 1st, you can watch without any charges.
Q. Will deleting the app cancel my subscription?
A. NO. Deleting the app from your device does not cancel your subscription. Refer to the cancellation process for subscribers registered through the App Store, Google Play Store, Roku, and Amazon Fire TV.
Q. What happens if I forget to cancel before the suspension?
A. For Website Registrants: Even if you don't cancel, you can watch without charges from October 1st to 31st. You can conveniently use your existing ID and password to access content during this time.
For iPhone, iPad, Apple TV, Roku, Android, Amazon Fire TV Users: Please ensure you cancel your subscription during September. If not, Apple, Roku, Google, and Amazon will charge you on your next payment date. For subscribers as of September 1st will have access without charges from October 1st to 31st, post-cancellation. You can conveniently use your existing ID and password to access content during this time.
Q. Can all subscribers watch without paying until October 31st?
A. No, only subscribers enrolled as of September 1st are eligible for continued free access.*
*Customers who canceled before September 1st are not eligible
Q. What new programs can we expect in the future?
A. We will continue adding new programs until the end of September. No new programs will be added in the month of October.
Q. When can new subscribers register again? I canceled before August 31, 2023. Can I resume my service?
A. We regret to inform you that new registrations and service resumptions will be suspended as of September 1. We apologize for any inconvenience this may cause. Kindly await the introduction of the new service. Once the start date for the new service is confirmed, we will promptly notify customers who are subscribed to the dLibrary Japan service via email. Your patience and understanding are greatly appreciated during this transition. 。